• Perfume Oils Information
• Acceptable Payment Methods
• Shipping Methods / Rates
• Estimated Delivery Time
• Faxing Order/Purchase
• Dropshipping Programs
• Return & Refund Policy
• Missing Merchandise
• Back Order (rare)
• Security Protection
• Privacy Policy
• Terms of Sale/Disclaimer

Perfume Oils Information TOP

Although we have never had a complaint regarding an allergic reaction to our oils, as with any new product we do recommend that you try a small allergy skin test before applying generously (see our terms of sale section). You apply our oils as you would any perfume by applying to the wrist (or other pulse points) and gently rubbing wrists together - to allow the oil to absorb & dry. Our oils do not leave any residue on your skin. No matter what the color - you will not see the oil but you will certainly smell it :) Do not apply or roll perfume oils directly to clothing, as with any oil based product it may cause a stain. The "shelf life" on our oils is over about a year if stored properly in a cool, dry & shaded place. On average, if applied sparingly daily, a 1/3oz bottle of perfume oil will typically last about a month & a 1oz bottle of perfume oil will typically last about three months. The time is more if you use less or less if you use more. Our perfume oils have a shelf life of approx. 1 year and are made fresh to order! Our perfume oils are cruelty free and are never tested on any animals!

Acceptable Payment Methods TOP

All wholesale orders are processed once payment is cleared & can be paid through the checkout process by:

• Visa/Mastercard - Visa & Mastercard Payments accepted. Orders processed once payment is clear.
• Pay-Pal - All Major Credit Cards Excepted (American Express, Discover, Master Card or Visa), Debit Card, Instant Transfer, E-checks etc. Our shopping cart supports payments made through PayPal. Orders processed once payment is cleared.
• Personal Checks - In Check Out Process Click "Personal Check". We will be sent an email notifying us of your order & your payment method is with a personal check. You will also receive an email  confirming your order was placed. Please Send Personal Checks In US Dollars & Make out to: Charity Holly (Check Must Be Made Out To Charity Holly (business owner) or personal check will be returned) We will email you the address to send payment to after we receive your order. We will begin processing your order immediately after payment received & cleared.
• Money Orders - In Check Out Process Click "Money Order". We will be sent an email notifying us of your order & your payment method is with a money order. You will also receive an email confirming your order was placed. Please send ONLY US Issued Money Order in US dollars & Make out to: Charity Holly (Check Must Be Made Out To Charity Holly (business owner) or personal check will be returned) We will email you the address to send payment to after we receive your order. Unlike personal checks, once we receive, we will immediately begin processing your order.
• Sorry No Cash Payments
• Sorry No Store Pick-up
• Sorry No COD's

Shipping Methods / Rates TOP

Estimated Delivery Time TOP

Delivery Time Exceptions

• Customers who pay by check or money order should plan on an additional week lead time... we wait for your check to clear before processing / filling the order. We recommend credit card or paypal payment for the fastest and best service.
• If you purchase one of our displays &/or display packages - these beautiful displays are hand-made/stained to order & It takes the women who makes these for us about 2-3 weeks to get them finished / delivered to us so... please allow 3-6 weeks for delivery of any displays / display packages.

If you need an order "Rush Delivered" please contact us for shipping quote & estimated delivery time. You can always contact us regarding the status of your order at anytime by emailing us at mysticmemories@sbcglobal.net or by clicking "order status" on our home page. Please do not hesitate to contact us if you have any questions, comments or concerns.

Faxing Order/Purchase TOP

If you prefer to fax your order with credit card information, feel free to fax us at: (440) 720-0681

Dropshipping Programs TOP
We currently do not offer a drop shipping program BUT will be offering this in the near future!! We have started developing our program so check back to see when it will be available... hopefully in the next month or two :)

Return & Refund Policy TOP

All Bath-&-Body and Mineral Makeup Products are non-returnable due to sanitary reasons. Perfume oils, essential oils, lotions, shower gels, bath salts, body sprays, air fresheners, mineral makeup & tea ect. all sales are final. For sanitary reasons, we cannot take them back nor resell them.  We also do not offer any type of fragrance or shade exchanges. We suggest you try our oils on before deciding if you like them or not. They smell different on then they do in the bottle. They combine with the oils in your skin making each scent a signature scent that is unique to you! 

1. On Returns - The merchandise must be unopened, unused & in its original packaging. The merchandise must be in its original and re-sellable condition. The customer pays the return shipping costs and a 15% restocking fee.  We must be notified within 7 days of receiving (verified by delivery confirmation date). In your email, notifying us of the request to return, please include reason for returning and the date you will be shipping back to us. Returns must be received within 7-10 days of email or it will be marked "return to sender" and return not honored. Once we receive the item back we will issue a refund, minus the 15% restocking fee, for the return. Refunded amount will be issued via check or via PayPal at companies discretion. Any returns made without authorization, notification or after date noted will not be allowed and return will not be honored. 
2. On Damaged Returns / Exchanges - The damaged item must be returned to us in the original packaging & in the original shipping package. The customer pays the return shipping costs but we will pay the shipping costs to ship the new item. We must be notified within 7 days of receiving (verified by delivery confirmation date). In your email, notifying us of the damage and the request for a new item, please include the date you will be shipping back to us. Returns must be received within 7-10 days of email or it will be marked "return to sender" and the exchange not honored. Once we receive the damaged item we will ship out the new item. Any returns made without authorization, notification or after date noted will not be allowed & exchange will not be honored. 
3. On Refunds - The merchandise must be unopened, unused & in its original packaging. The merchandise must be in its original and re-sellable condition. The customer pays the return shipping costs and a 15% restocking fee. Original shipping costs are non-refundable. Purchase Price will be refunded via check or via PayPal at companies discretion. We must be notified within 7 days of receiving (verified by delivery confirmation date). In your email, notifying us of the request for a refund, please include reason for refund request and the date you will be shipping back to us. Returns must be received within 7-10 days of email or it will be marked "return to sender" and the refund not honored. Once we receive the item back we will issue the refund. Any returns made without authorization, notification or after date noted will not be allowed & refund will not be honored.

Missing Merchandise TOP

We try our hardest to make sure all orders are shipped accurately. We have a series of check points in the shipping process to ensure everything you have ordered is included in your package. But we are human and there always is a possibility of a missed item or mistake. When you receive your order please review carefully to make sure all items have arrived as ordered. Please report any missing merchandise or order mistakes within 48-72 hours of delivery. You can email us anytime to report any problem. After 72 hours from delivery, if we do not hear from you, we will conclude that your order was completed accurately and no refunds or exchanges will be excepted after that time for missing items or mistakes.

Back Order (rare) TOP

If your order does not include an item you have purchased please make sure there is no note stating "back order" or "out of stock". Because we hand make most all of our products this very rarely ever happens but we do carry a few products from other companies on our site and because of this the possibility does exist. If an item is out of stock or on back order we will refund the cost of this item with a note of such to please purchase at a later date. In all the years we have been doing this, this has never happened but there is always a first time for everything...  so we thought we would address this issue prior to it arising :o)

Security Protection TOP

We use PayPal for all our on-line payments. PayPal uses many features that offer many layers of protection for both the customer and the merchant. Although we prefer to use PayPal, for the added security it offerers our customers when sending payments to us, you can always mail your payment (see personal check/money order FAQ).  If you would like to learn more about PayPal's many secure features, visit PayPal's home page at: www.paypal.com. Once you have completed your order submission you will automatically be emailed a receipt for your transaction from us (&/or from paypal). Your receipt will not contain any account information on it. We may be a small company but we take security issues very seriously! We want to provide our customers with a secure environment where they can feel safe while having an exciting shopping experience with us. If you have any questions please feel free to contact us anytime!

Privacy Policy TOP

It is our strict policy that under NO circumstances do we sell or give away any information you provide to us with to any outside or third parties. We keep any information you provide us via email, via our online store (order submission, form submission, etc.), written information, phone calls, mail orders or any other forms of transmission in the strictest confidence. This information is limited only to our company use only for filling your order &/or for periodic sales offers. In addtion any information we will send to you via E-mail is held by this same code of confidence. We will not or do not sell, give away, or share any infromation with any unauthorized persons, companies, etc

Terms of Sale/Disclaimer TOP